Shipping policy

Shipping Policy

Last updated: April 30, 2026

We want to get your pet's essentials to you as quickly and reliably as possible.

1. Processing Time

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed the next business day.
You will receive a confirmation email with tracking information once your order ships.

2. Domestic Shipping (United States)

Shipping Method	Estimated Delivery	Cost
Standard Shipping	7–15 business days	$7.99
Free Shipping	7–15 business days	Free on orders $35 or more

3. Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

4. Shipping Delays

Delivery timeframes are estimates and not guaranteed. Delays may occur due to high-volume periods, weather, or carrier issues outside our control.

5. Lost or Stolen Packages

ZenPetVibe is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows "Delivered" but you haven't received your package, please contact the carrier directly. If the issue remains unresolved, email us at support@zenpetvibe.com.

6. Incorrect Address

Please double-check your shipping address before completing your order. ZenPetVibe is not responsible for orders shipped to an incorrect address provided by the customer.